Refund policy

At Alleva Red, your satisfaction is our priority. We are committed to providing high-quality products and a smooth shopping experience. Please review our policy below to understand your rights and responsibilities.

🔁 30-Day Return Policy You may return eligible items within 30 days of delivery for a refund. To qualify for a return, items must:

  • Be returned within 30 days of delivery
  • Be unused and in original condition
  • Be in resellable condition
  • Include all original packaging, accessories, and components

❌ Non-Returnable Conditions Returns will not be accepted if items show signs of:

  • Use beyond basic inspection
  • Damage due to improper handling
  • Stains, odors, or washing
  • Missing parts or original packaging

🛠 Defective or Damaged Items We stand behind the quality of our products. If your item arrives defective or damaged, please contact us within 14 days of delivery with photo or video evidence. If verified, we will offer:

  • A replacement
  • Or a full refund

Please note: Damage caused by misuse, accidents, or normal wear and tear is not covered.

📩 How to Request a Return To initiate a return, please contact us at: 📧 support@allevared.com

Please include:

  • Your order number
  • Reason for return
  • Photos or videos (if applicable)

If your request is approved, we will provide return instructions. ⚠️ Returns sent without prior approval will not be accepted.

💳 Refund Process Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method
  • Processing time: 5–10 business days (depending on your bank or provider)

💰 Refund Types

Full Refund

  • For eligible items returned in original condition

Partial or No Refund

  • For items that do not meet return requirements

🚚 Shipping & Return Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • Original shipping fees (if any) are non-refundable

We recommend using a trackable shipping method.

❌ Order Cancellations

  • Orders can be canceled within 12 hours of purchase
  • Orders cannot be canceled once processed or shipped

If your order has already been shipped, you may return it after delivery in accordance with this policy.

⚠️ Additional Conditions

  • Only products purchased directly from allevared.com are eligible
  • We do not accept returns from third-party sellers
  • Orders marked as delivered cannot be refunded for lost claims
  • We are not responsible for shipping delays caused by carriers or external factors
  • Customers are responsible for any applicable customs duties or taxes

📞 Contact Us If you have any questions, please contact us: 📧 support@allevared.com